Secret Mouse Tickets

When you use our site, we may collect the information you enter into our forms, including your visit dates, party size, email address, and any coupon code you use.

If you complete a purchase, we also store order details such as the amount paid, payment status, confirmation number, and the event record matched to your visit dates.

If you contact us or use the support chat, we may collect the contents of those messages and any contact details you provide.

We also collect limited technical and marketing data such as referral information, landing-page URL, and UTM parameters to understand how people find the site.

We use your information to:

• check whether your visit dates match an eligible discount ticket sale page,
• create and manage your checkout session and order,
• send your confirmation email and access details after purchase,
• respond to support requests and chat messages,
• prevent fraud, abuse, and unauthorized use of the site, and
• improve site performance, messaging, and customer experience.

We do not sell your personal information. We share information only as needed to run the service, including with:

• payment providers that process your card transaction, including Square,
• email delivery providers that send confirmations and service messages,
• hosting and infrastructure providers that power the site, and
• AI service providers used for the on-site support chat, if chat is enabled and used.

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, or security of our customers or business.

Card payments are processed by Square. Secret Mouse Tickets does not store your full payment card number in our database.

We keep personal information for as long as reasonably necessary to operate the service, maintain business records, send confirmations, resolve disputes, prevent fraud, and meet legal or tax obligations.

You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to any legal exceptions or records we need to retain. You can also reach out if you have questions about how your information is used.

Secret Mouse Tickets is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system can promise absolute security, though, so we cannot guarantee complete security.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

For privacy questions or requests, email hello@secretmousetickets.com.